Athena Bird's Nest ("we" and "us") is the operator of (https://www.athenabirdsnest.com/) ("Website"). By using this website to place an order, you accept the terms listed below. These are offered to make sure that everyone is aware of and in agreement with this arrangement, which is meant to safeguard both parties and set expectations for our service.

General

Depending on stock availability. While we make every effort to keep our website up to date with correct stock counts, occasionally there could be a disparity in stock, meaning we might not be able to fulfill all of your orders at the time of purchase. In this case, we will send you the products that are in stock and get in touch with you to ask if you'd rather we process a refund or wait for the backordered item to be restocked.

Shipping Fee

Shipping fees are calculated during checkout based on weight, dimensions and destination of the items in the order. The shipping fee will be collected at the time of purchase. This amount represents the total cost of shipping to the consumer.

Returns

We do not accept returns or exchanges once orders have been sent for reasons related to food safety.

Shipping Time

Domestic shipments typically take 2 to 7 days to arrive. Orders are typically shipped out two business days after payment is received. With the exception of national holidays, when it is closed, our warehouse is open Monday through Friday during regular business hours. We take action in these situations to guarantee that shipment delays won't happen frequently.

Change Of Delivery Address

We can adjust the delivery address at any point before the order is shipped out in response to requests for such changes.

Items Out Of Stock

In the unlikely circumstance that an item is out of stock, we will ship the goods that are in stock right away and deliver the other items as soon as they are back in stock.

Tracking Information

Customers will receive a tracking link from the shipping provider upon dispatch, enabling them to monitor the shipment's progress and stay updated with the most recent shipment status.

Cancellations

We allow cancellations at any point before the order has been shipped if you decide to change your mind before receiving your order. In the event that an order has been shipped, please review our refund policies.

Insurance

Packages are covered against theft and damage up to the courier's claimed value.

Packages Damaged In Transit

If you discover that a package is damaged while it is being delivered, please contact our customer service and refuse the package from the courier. Please call customer support to discuss the next steps if the package was delivered while you were not there.

Process for package lost and damaged in-transit

As soon as the courier has completed an inquiry and confirmed that the package is missing or damaged, we will handle a refund or replacement.

Customer service:

For further Information please contact us at:

info@athenabirdsnest.com

Monday – Friday, 10 am – 5 pm PT